Customer onboarding screens

William Hill recognised a pain point during new customer feedback and research around the migration of customers from Physical shops to digital. Whilst majority of users knew the analogue journey of placing a bet, when presented with an App they felt lost and confused, a quick win for this was a onboarding sequence illustrating the […]

AIG Insurance Stonestep App

AIG Insurance tasked me with designing a micro-insurance app for a subsidiary called Stonestep. The brief was to deliver an experience that embraced Gamification of Journeys, Rewards and Mobile Payments. Working with a group of Product Owners, Developers (offshore) and SME’s I successfully delivered, end to end, with branding, graphic design, UI Design, and UX […]

Market Mate AI Dashboard

Optimum Credit wished to develop their Broker portal that delivers an end-to-end second charge mortgage journey.  As previous iterations had been built in a development silo, the system was missing some perspective from the user and with moving to an Angular SPA there was also room to improve the continual improvement and road by bringing […]

William Hill Android App

William Hill wished to add an Android App to the play store when the restriction of gaming platforms was lifted in Europe. Working with , what was then, a new Material Design System to deliver the App using a native wrapper to try and get ahead of market competition. App Design Material Design User Testing […]

Customer Loan Calculator

Optimum Credit wished to develop their Broker portal that delivers an end-to-end second charge mortgage journey.  As previous iterations had been built in a development silo, the system was missing some perspective from the user and with moving to an Angular SPA there was also room to improve the continual improvement and road by bringing […]

D2C Loan Website

Pepper Money which is the largest second charge lender in the B2B market wished to move into a Direct to Consumer market. The existing website was broker focused with a corporate look and feel, a jargonistic tone of voice, and a desktop-first approach with great content for the market it was intended at. User Personas […]

B2B Website proposition

Optimum Credit wished to develop their Broker portal that delivers an end-to-end second charge mortgage journey.  As previous iterations had been built in a development silo, the system was missing some perspective from the user and with moving to an Angular SPA there was also room to improve the continual improvement and road by bringing […]

B2B Mortgage Platform

Optimum Credit wished to develop their Broker portal that delivers an end-to-end second charge mortgage journey.  As previous iterations had been built in a development silo, the system was missing some perspective from the user and with moving to an Angular SPA there was also room to improve the continual improvement and road by bringing […]

Commercial Real Estate Platform

Optimum Credit wished to move into a new market of Commercial Real Estate lending, which would need a new lending portal designed and built.  A place for a broker to complete an application without stepping out of the portal, API integration to ONS and Companies House, DIP Calculator, File upload & Management and Solicitor Panel […]